Forrester describes the new economy as the “Age of the Customer”, one in which the customer has power in the businesses they choose. OneReach allows you to rapidly add the communication channels they want in a personal and contextual way that will surprise and empower your customers.
Data has never been more available than it is today. It’s time to put it to work by using it in communications that customers appreciate. Easily create highly dynamic, smart, personalized automated voice and text experience with data connectors that are effortless to plug in.
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Gone are the days when IVRs or telephony systems would take months to setup or modify. OneReach’s cloud-based product allows you to build a communication system simply. With basic configurations and drag-and-drop automation builder, you will be up and running in hours.
If you are reading this, then you are definitely looking for the power under the hood to build it yourself. We’ve got you covered with APIs that handle all the things you don’t want to manage, like compliance, preference management, opt-in/out management. We do most of the grunt work for you, leaving it up to you to do the fun work.
Small businesses want to look bigger than they are. OneReach provides you a communication system that the big dogs use which includes IVR, channel pivot, text chat in a package that is easy for you to manage. Better yet, through automated IVRs and ITRs, you can handle a much larger communication load with a fraction of the staff.
Enterprise organizations are generally behind the times with their communication system. Leap ahead, differentiate yourselves, keep up with the smaller innovators across all of your communication channels. Moving to the OneReach cloud will centralize your communication control while freeing up your IT team to work on other critical opportunities.