IVR flows in OneReach provide Auto-Attendant capabilities that let customers connect with the desired party by simply speaking the name of the person or group they want to reach. Companies can also provide voice enabled information services such as store location and hours or account information without the need to talk to a live person. This allows organizations to have phone system capabilities without the large capital expense of a PBX system.
Schools, salons, gyms, and medical professionals can set up automated notifications reminding customers of upcoming events, appointments and membership renewals via email, text message or phone calls.
OneReach allows for sending notifications internally to approve invoices before they are sent, and then place automatic invoice reminder calls to customers before and after the invoices become overdue. This reduces past due accounts receivable overhead with extremely low cost.
Promote an event via email and then send voice and text message reminders as the event draws nearer. Get RSVP information to know who is attending an event, and manage waitlist in real time as cancellations are received.
Retailers or non-profits with multiple stores or locations can automate store location, store hours, and driving directions information to allow employees to focus on in-store customers and give callers more accurate and timely information.
Automatically survey customers or volunteers by phone or text message after events, purchases, deliveries, or services have been performed. Collect the results and integrate that information into existing CRM databases.